1. General Policy
All fees paid for The Astro Guardian memberships and on-demand services are generally non-refundable. We encourage users to review the service details and choose the appropriate plan before completing payment.
2. Membership Refunds
Subscription fees are non-refundable once the membership period has started. Cancellations take effect at the end of the current billing cycle and do not entitle the user to a refund for the remaining period.
3. On-Demand Service Refunds
On-demand analysis and portfolio studies are non-refundable after delivery has begun or after a report has been shared. If a request has been placed but work has not yet commenced, you may contact support within 24 hours to discuss cancellation.
4. Duplicate or Erroneous Charges
If you believe you have been charged in error or were charged twice for the same service, please contact us at support@theastroguardian.com within 7 days of the transaction. We will review and, if confirmed, process a reversal of the erroneous amount.
5. Technical Failures
If you are unable to access the Services due to a prolonged technical failure attributable to The Astro Guardian, we may, at our sole discretion, extend your subscription period or offer a credit equivalent to the affected period.
6. Discretionary Refunds
The Astro Guardian reserves the right to issue refunds in exceptional circumstances at its sole discretion. Any approved refund will be processed within 10-14 business days to the original payment method.
7. Contact Us
For refund-related queries, please email us at support@theastroguardian.com with your order details and reason for the request.